Your privacy matters to us. MAPIO Financial is committed to helping you stay safe, online. This Privacy Policy forms part of our Legal Information and explains how MAPIO Financial handles data that identifies you.

If you have any questions, please contact us at:

First things first – a little bit about us

MAPIO Financial Limited is a company, registered in England Number 11793526, whose registered office is 31-32 Colliergate, York YO1 8BN.

MAPIO Financial Limited is an Appointed Representative of Primis Mortgage Network, a trading name of First Complete Limited. First Complete Ltd is authorised and regulated by the Financial Conduct Authority.

… and our position on Data Protection:

We are registered under the Data Protection Act 1998. Any information you give us will be treated in accordance with that Act. You can get more information about data protection laws by visiting the Information Commissioner’s website at

The information we collect and how we use it

We receive and store any information you enter on our website, or give us in any other way (in a meeting, for example). We use your contact details to communicate with you. We may also use your details to send you news about our products, what we’re doing, and to give you information about carefully selected companies that we think may be of interest to you.

How we contact you

We may contact you by post, email or phone. If you don’t want to hear from us, then you can opt-out at any time by emailing us at You can also unsubscribe from our emails. If you do that, we might still need to get in touch with you for admin purposes – but we’ll always respect your choices about marketing communications. Of course, if we’re asked to disclose that information for legal or regulatory reasons, then we might need to do so.

The information we collect online

We record information about the pages you look at, but we do it in a way that means we can’t identify your personal details from those visits to our website.

We use this data to monitor site traffic and analyse how you’re using the site. This helps us to improve our service to you. This information is only used by us. We don’t give it to anyone else.

We might change, modify, add or remove parts of this Privacy Policy at any time. But if we do, we’ll show the changes here. It’s a good idea to check it from time to time.

Where we keep information

We keep and process any personal information on computers that are in the United Kingdom.

Security and Links to 3rd Party Websites

We have security measures that protect our customer database. Access to this data is restricted to people who work for us. It’s your responsibility to:

  • keep any log-in details safe
  • close down your browser windows when you finish visiting the site
  • delete any browsing history you’d like to remain private.

Our site may have links to other sites. We aren’t responsible for their privacy practices, or their content. Please read the privacy policies of every website that collects your data.

We use cookies

A cookie is a small file that’s put on your computer’s hard drive. If you agree to have cookies on your computer, they can help website providers to analyse web traffic; improve their service; and give you a better experience when you visit their pages more than once. Cookies store details about your preferences. This site uses cookies.

Log Files and Statistics

We may use IP addresses, resource URLs, timestamps and HTTP user agents to analyse trends, administer the system and gather demographic information for aggregate use.

We may also use third parties to monitor how you use our website. This includes Google Analytics, which is provided by Google, Inc (‘Google’). Google Analytics uses cookies to help us understand how visitors use our website. The information (including your IP address) is transmitted to and stored by Google on servers in the United States.

Google also uses this information to understand how you’re using our web-site; to compile reports on web site activity; and provide other services. Google may also transfer this information to third parties if it’s asked to do so by law, or where third parties process the information on Google’s behalf. Google won’t associate your IP address with any other data it holds. You may refuse the use of cookies by choosing the appropriate settings on your web browser, but if you do that, the website might not work the way you’re expecting it to. By using this website, you’re agreeing that we and Google and process your data as we’ve explained it here.