Caring about our customers
Here are some of the comments we’ve received recently from happy MAPIO Financial customers.
We care and we listen to what you want.
The MAPIO FINANCIAL Team
Aleck Greenham26 May 2025 Julie helped us with a long and drawn out property purchase last year, as first time buyers. She went above and beyond in all regards: She fit us in at short notice, made herself available for any follow up questions we had and was happy to have calls whenever anything came up, to go through in depth. She was proactive and encouraging, getting in touch when there were developments or delays, to discuss our options. She was extremely knowledgeable - providing both advice from her long career in the industry and also recent lender attitudes and preferences, mortgage rate changes, approval times, and mortgage and banking features available with each lender. She took the time to listen to what we wanted, before making any recommendations and clearly explained the implications of each choice. She never pushed or influenced us away from our preferences and explained both the advantages and disadvantages of our options. She was extremely effective, knowing when to follow up, what resources to consult, who to speak to at each lender and how to handle each development. She managed submitting several applications, extensions and follow-up queries and updates for us over the course of the year. She collected and checked our documents before submitting, fixing issues we had overlooked or misunderstood, to ensure a smooth approval process from the lenders. And then was very quick to submit and keep things moving. We couldn't recommend Julie enough. Megan Scott7 May 2025 We worked with Julie for over 18 months and honestly couldn’t have done it without her. She’s been incredibly helpful, knowledgeable and supportive throughout what could have been a very stressful process. Thanks to her, everything felt far more manageable and even enjoyable at times! We’re so grateful for all her guidance and would absolutely recommend her to anyone looking for expert, friendly advice. Thank you, Julie! Holly Thorpe8 April 2025 Following on from my review 4 years ago below, I have since been able to speak with Julie about our current mortgage deal coming to an end. Just like all those years ago, Julie remains so professional and helpful-going out of her way to be supportive and assist where she can. I have used advisors in the past, but none as likeable, lovely and loyal as Julie. Her advice has enabled me to begin to make decisions with more clarity and I thank her once again for her efforts. Thank you, Holly x What a star Julie is! Professional and personable, she took the time to understand what we required as a family. Despite challenging software from mortgage providers, she went above and beyond in meeting our needs efficiently and always with a smile. Julie consistently kept us up to date with requirements and even when she had fulfilled her role, she still ensured to make contact to ensure we were doing ok- taking time out of her busy schedule to resolve issues that were not her doing. I know where I’ll be going next and every time I need any financial advice. I loved our chats too. Thank you Julie 😊 SBF Joinery26 March 2025 Julie helped us for the second time with our new mortgage and moving house. She is always amazing and extremely accommodating. We would never use anyone else now, I could not recommend her enough!! Thank you so much for all your hard work Julie! Xx Jiaxin L25 March 2025 As first-time buyers, we had a lot of questions and uncertainties, but Julie has been absolutely fantastic throughout the entire process. She’s incredibly helpful, knowledgeable, and patient - always happy to explain things clearly and guide us every step of the way. Thanks to her efficiency and support, we received our mortgage offer within just a few days after submitting our application. The whole experience has been smooth and stress-free, and we couldn’t have asked for better service. Highly recommend! Evelyn Feetenby9 February 2025 Julie has been an incredible support to us in buying our first home. Throughout the whole journey, from getting a decision in principle ahead of searching for a property and all the way to setting up our insurance policies once completing on our new home. We cannot thank Julie enough for her knowledge and the guidance that she has provided every step of the way. This made the process so easy and we cannot recommend her and the MAPIO Financial Team enough. Thomas Barron30 January 2025 Genuinely couldn’t recommend Julie Taylor any more. Absolutely brilliant. Nothing is too much to ask and after a very lengthy complicated process got us a great deal. Goes out of her way too make sure everything is right and actually cares about the outcome. More than that a lovely person to deal with. We wouldn’t use any one else. Kim Robinson29 January 2025 MAPIO Financial are a credible and trustworthy company that I will not hesitate to return to if we purchase another property. In particular our advisor, Julie was extremely knowledgeable, personable and efficient. She made every step clear, and we felt in good hands from start to finish. Can not recommend her and companies' expertise enough. Now we are happy owners of our first property in York ^_^ Alex Walsh3 January 2025 We have always had an excellent and professional service from Julie. She has many years of experience, knowing how to clearly explain the options available when taking out a mortgage/remortgage and talking you through the process. She has always been available to answer any questions before, during and after our house sales/purchases. We have full trust in Julie and would highly recommend her. Debbie Green18 December 2024 Julie Taylor painstakingly and patiently worked with us, with dedication and the highest level of compassion and understanding for over a year. She professionally advised and guided us through the entire process. Once she was convinced that we would be successful, she submitted the mortgage application. Within 2 days, she called with the good news. We were ecstatic and from her voice, we could tell that she was too. Julie’s desire and passion to help people reach their dreams is what drives this remarkable lady. We cannot recommend Julie highly enough.Load more